Frequently Asked questions
What are your hours?
Monday-Thursday 7:00 AM – 7:30 PM (last patient appointment at 6:30 PM)
Friday 7:30 AM – 5:30 PM (last patient appointment at 4:30 PM)
Saturday 7:00 AM – 12:00 PM (last patient appointment at 11:00 AM)
Where are you located?
We are located at:
2615 Three Oaks Road Ste.1A
Cary, IL 60013
We are located on the first floor of the Silver Lake Professional Building, which is right next to the Cary Post Office.
How do I get there?
From the North (McHenry Area):
Take Rt. 120 to Rt. 31 and go South into Crystal Lake. Turn left on Rt. 14 and head East for about 1 ½ miles. Turn left on Three Oaks Rd and head North for about ½ a mile. Cary Physical Therapy will be on the right side of the road after the Cary Post Office in the Silver Lake Professional Building.
From the South (Algonquin Area):
Take Rt. 31 North. Turn right on Cary Rd. Cary Rd. will become Cary-Algonquin Rd. Follow Cary-Algonquin Rd. into Cary. After you pass under the train tracks veer to the left onto Silver Lake Rd. The next light will be Three Oaks Rd., go left. The first driveway on the left is the Silver Lake Professional Building. Cary Physical Therapy is in Ste. 1A
From the East (Barrington Area):
Take Rt. 14 West into Cary. Turn right on Cary-Algonquin Rd. Veer to the left onto Silver Lake Rd. The next light will be Three Oaks Rd., go left. The first driveway on the left is the Silver Lake Professional Building. Cary Physical Therapy is in Ste. 1A.
From the West (Crystal Lake Area):
Take Rt. 14 East into Cary. Turn left on Three Oaks Rd and head North for about ½ a mile. Cary Physical Therapy will be on the right side of the road after the Cary Post Office in the Silver Lake Professional Building.
How do I make an appointment?
When you call, please have your doctor’s prescription for physical therapy and insurance information available. Physical Therapy prescriptions older than 30 days are not valid.
Call (847) 516-8095 Ext. 10 to schedule your first appointment. If you do not have a doctor’s prescription for physical therapy, we cannot schedule you for an initial evaluation, but we can schedule you for an Injury Assessment (link).
What should I bring to my first appointment?
For your first appointment bring: your doctor’s prescription for physical therapy, your insurance card, your date book for scheduling, and loose comfortable clothing.
How long will my appointment be?
Your first appointment will be about an hour long. After that, appointments are about 30-45 minutes long. Your frequency may vary from once a week to five days a week, but most patients are two to three times a week.
What should I wear?
Please wear comfortable, loose fitting clothing. It is important to wear something loose, so your therapist can examine and treat the injured area. Shorts and t-shirts are good for knee or back problems; tank tops or sleeveless shirts for shoulder or neck problems.
Will I always see the same physical therapist?
After your initial evaluation our front desk staff will try to schedule you with the same therapist for the remainder of your prescription. You may see another physical therapist occasionally if there are scheduling constraints.
How far in advance do I need to schedule my appointments?
Generally schedule at least 2 weeks in advance, or up to your next doctor's appointment.
What if I need to cancel or reschedule an appointment?
Please give us 24 hour notice of cancellation. If there's a cancellation within 24 hours, a $25 Cancellation or No-Show fee will be charged. For Workers Compensation No-Shows, your case manager will be notified.
What if I am late for my appointment?
In order to provide you with the best treatment possible, a late arrival will result in a shortened session time in order to remain on schedule for the next patient.
Can I bring my kids?
We have books, puzzles, games, and movies for your children to have fun during your treatment time. The clinic is a high traffic area and a dangerous place for little hands and running feet. In order to provide you with the best care, please remember that children must remain in the lobby during your appointment.
Will my physical therapist communicate with my doctor?
Yes, your physical therapist will reassess you prior to you next doctor’s appointment and write a progress note with recommendations. We will fax or deliver it to his or her office so that the doctor has it when you arrive. It is very important that you inform us of the date of your next doctor visit. If there are any unusual problems during your rehabilitation, the therapist will contact you doctor by phone to discuss his or her concerns.
What do I do after physical therapy?
On your last physical therapy appointment your therapist will finalize your home exercise program so you can continue your treatment at home. We also offer programs such as: Pilates, Massage Therapy, and the Fitness Program. These programs are offered to our patients to help maintain the gains you have made during your physical therapy treatments.
Do I need to know how to swim in order to participate in aquatic therapy?
You do not need to know how to swim for aquatic therapy. You will never submerge your face in the water. Our staff remains in the water with you during the entire treatment.
Will my insurance cover aquatic therapy?
Yes, most insurance companies cover aquatic therapy, including Medicare. If you have any questions about your insurance covering aquatic therapy please call (847) 516-8095 Ext. 21.
Will my insurance cover my physical therapy treatments?
Physical therapy is covered by most insurance plans. Please see our Insurance page (link) for a list of insurances we accept. We do bill your insurance company. However, if you have a copay, payment is due at the beginning of each treatment. Personal checks, Visa, Mastercard, and Discover are accepted. You are ultimately responsible for anything that your insurance does not cover.
If you have billing questions please us at (847) 516-8095 Ext. 19.
If you have questions about insurance please call us at (847) 516-8095 Ext. 21.